RETURNS & REFUND - LEGAL WARRANTY
Returns and Refund
In case you are not satisfied with your purchase, you have 14 days from the date you received the order to return the products.
On the occasion of Christmas holidays, for all orders placed from 1 to 31 December, you have 30 days from the date you received the order to return the products.
HOW TO MAKE A RETURN:
- An explicit declaration of the decision to withdraw should be sent to Triboo Digitale, to the e-mail address firstname.lastname@example.org, requesting the withdrawal form from Customer Care and then following the instructions in the withdrawal confirmation e-mail to complete the procedure.
- At the end of the procedure, a confirmation email will be sent containing the return form to be included in the box, a sheet with the address of the warehouse to be printed and applied outside the box and the instructions for returning the product.
- Insert the completed return form in the box along with the product (s) to be returned. The products must be returned in the same condition they were received, i.e. in perfect condition, complete with all parts, unused, with the original packaging and any included manuals, and labels and tags still attached to the products.
- Prepare the box by applying the sheet with the address of our warehouse on the outside. The destination is:
The return of the items to Triboo Digitale S.r.L. must take place without undue delay and, in any case, within 14 days from the day on which the request for withdrawal was made. The deadline is met if the goods have been shipped before the expiry of the 14 day period.
RETURN FOR WITHDRAWAL:
In the case of Return for Withdrawal, the shipping costs for returning the products are charged to the customer. The return will be the responsibility of the customer until the box is delivered to our warehouse.
The right of withdrawal is excluded in the cases provided for in article 59 of the Italian Legislative Decree n. 206/2005 (Consumer Code) and, in particular, in the case of supply of sealed goods that are not suitable for return for hygienic or health-related reasons and have been opened after delivery. The return for withdrawal of products that meet these requirements, with particular reference to cosmetics products, is authorized as long as the products are returned perfectly intact, i.e. unused and not unopened.
In the case of Returns due to incorrect, damaged or defective product, the shipping costs are at our expense. In addition to the value of the products purchased, the amount relating to logistics costs incurred for the delivery of the order will also be reimbursed, in the event that the returned product is the only one present in the order. Furthermore, the transport costs for the return will not be charged.
The return will be managed within 14 working days from the date of delivery to our warehouse. Timing may vary due to transport delays in the case of holidays or force majeure, nevertheless, we want to reassure you that we will always continue to strive to limit these changes as much as possible. We will proceed with the refund of the item only after having carried out the appropriate quality checks or to verify, in the event that the product had been returned for defects, the actual non-conformity declared by the end customer. All payments made for the returned items will be refunded, inclusive of delivery costs only if the buyer decides to use the courier proposed by the Seller, but you will be charged for any loss of value of the product, and receive a refund for the residual amount. The refund takes about 14 days from the verification of the item made. Refunds will be made using the same payment instrument used for the purchase (credit card or Paypal Express or Apple pay)
SELLER'S LEGAL WARRANTY OF CONFORMITY
In case of defects and / or non-compliance, you will have the right to restore the conformity of the product, through repair or replacement, or alternative remedies in the cases expressly provided for by art. 130 of the Italian Legislative Decree n. 206/2005.
If the received products are damaged, non-compliant, faulty or incorrect, you may apply for a repair or replacement or refund of the purchased goods within 2 (two) months of acknowledging the same.
The Seller, in accordance with European Directive 44/99/CE and Italian Legislative Decree No. 206/2005, provides Consumers with a legal warranty that the purchased products are free from material or manufacturing defects, and conform to the descriptions published on the Site for a period of 2 (two) years from the date on which the Products are delivered to the Consumer.
To request a refund, follow the instructions provided in the "How to make a return" paragraph above, with indication of the defect and/or non-conformity detected and attach one or more images of the product that clearly show the defect.
The authorization to return the product will not in any way constitute non-conformity, the existence of which must be ascertained by us after the return.
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